Leading skills in the hospitality industry

Kyustendil Chamber of Commerce and Industry has prepared training modules for capacity building in the tourism sector.

The prepared modules have educational content and a set of questions and answers. This will be arranged as a set of lectures in the Courses section of this platform and as a form of test for testing acquired knowledge.

The first module

The first module is dedicated to hospitality and has 7 thematic sections that will be organized as separate lectures:

  • Topic 1. Introduction to hotel management
  • Topic 2. Origin and development of the hotel industry
  • Topic 3. Types of establishments for residence, classification, categorization and certification
  • Topic 4. Technology of hotel services
  • Topic 5. Personnel management
  • Topic 6. Revenues and expenses in the hotel industry
  • Topic 7. Customer relationship management in the hotel industry.

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