Good practices in sustainable tourism management

In order to build capacities and to improve the knowledge and practical skills of the human resources of the tourism industry the Bulgarian partner will organize and host a joint training workshop on “Good practices in sustainable tourism management”. The training will be organized as a 2 (two) day event which will gather 20 participants (10 of Bulgaria and 10 of Serbia). The training will bring together managers, administrators and owners of tourism businesses for networking and exchange of best practices in the tourism industry management. The focus of the training will be the delivery of the training content developed within the framework of Activity 2 and to provide best practices and innovative solutions for developing and managing tourism businesses. Indicative topics of course include: best practices in hospitality from the national and foreign experience, customer care, innovative management and marketing solutions, etc.